Student Support
At Wyatt Education Group, we are committed to your success — academically, personally, and professionally. Our student support team is here for you every step of the way.
At Wyatt Education Group, we are committed to your success — academically, personally, and professionally. Our student support team is here for you every step of the way.
WEG-POL-SSP-001 · Version 2026.v01 · Effective 17 March 2026 · Review 17 March 2027
Student CRM Manager & Student Support Officer · Wyatt Education Group
Whether you need academic guidance, personal welfare support, or help navigating life in Australia — we are here. All support services are free and confidential for enrolled students.
Struggling with an assessment or unit? Our trainers and support team provide additional academic guidance, study skills assistance, and one-on-one catch-up sessions to help you stay on track.
We understand the unique challenges of studying in a new country. Our team provides dedicated support for visa compliance, ESOS rights, accommodation guidance, banking, transport, and settling into life in Western Sydney.
Wyatt Education Group is committed to providing reasonable adjustment, including accessible formats and assistive technologys for students with disability, chronic illness, or other access needs. Speak to our support team confidentially to arrange appropriate adjustments to your study programme.
If you are experiencing financial hardship that may affect your studies, our team can help explore options including flexible payment arrangements, referral to emergency financial assistance services, and community support resources.
We monitor attendance and academic progress to identify students who may need additional support early. If you are falling behind or have concerns about attendance, contact us before it becomes an issue — we are here to help, not to judge.
Every student has the right to raise concerns, make complaints, and appeal assessment decisions. Our complaints and appeals process is fair, transparent, and free. You will not face negative consequences for raising a legitimate concern.
Wyatt Education Group honours the spirit of the Honourable Ken Wyatt AM — a champion of equity, inclusion, and opportunity for all Australians. Our Bankstown campus reflects the rich multicultural tapestry of Western Sydney.
We acknowledge Country and are committed to supporting First Nations students through culturally safe learning environments and connection to community resources.
Our Bankstown campus reflects the rich cultural diversity of Western Sydney. We celebrate every background and provide dedicated support for students navigating life in Australia for the first time.
Wyatt Education Group is committed to providing a safe and inclusive environment for all students regardless of gender identity, sexual orientation, or relationship status.
Discrimination, harassment, or bullying of any kind — based on race, religion, gender, disability, age, or any other characteristic — is not tolerated and will be actioned immediately.
Studying can be challenging — especially when you are far from home, managing work and study, or navigating a new country. You are not alone. Here are the resources available to you.
If you or someone you know is in immediate danger or experiencing a mental health crisis, please call emergency services or a crisis line immediately.
24/7 crisis support and suicide prevention services available to anyone across Australia experiencing emotional distress.
13 11 14 24 hours · 7 daysSupport, information and resources for anxiety, depression and suicide prevention — including a dedicated support line and online chat.
1300 22 4636 24 hours · 7 daysMental health support specifically for young people aged 12–25. Online chat, phone support, and local centres across Australia.
1800 650 890 9am–1am · 7 daysIndustry-specific suicide prevention and mental health support for construction workers — peer support officers, 24/7 crisis line, and free counselling. Especially relevant for CPC31320 and CPC50320 students.
1300 642 111 24 hours · 7 daysInternational students on student visas may access mental health support through their Overseas Student Health Cover (OSHC) — check your policy for covered services.
Check your OSHC policyTelephone and online support for men dealing with relationship problems, mental health challenges, or personal difficulties.
1300 78 99 78 24 hours · 7 daysPeer support and referral for LGBTQIA+ people experiencing social isolation, discrimination, mental health or relationship challenges.
1800 184 527 3pm–12am · 7 daysNational sexual assault, domestic and family violence counselling service — free, confidential, available 24/7.
1800 737 732 24 hours · 7 daysSpeak to a mental health professional 24 hours a day, 7 days a week. Available to anyone in NSW who needs mental health advice or support.
1800 011 511 24 hours · 7 days · NSW onlyNeed to talk to someone at Wyatt first?
Our Student Support Officer K. Sai Reddy is available Monday to Friday 9am–5pm and can connect you with the right support services.
✉ Email Student SupportAs a student enrolled with Wyatt Education Group, you have rights protected by the 2025 ASQA Outcome Standards, the ESOS Act 2000, and Australian consumer law.
You have the right to receive training that is engaging, well-structured, and enables you to attain the skills and knowledge of your qualification.
OS 1.1You have the right to clear, accurate, and current information about your course, fees, and any changes that may affect you — before and during enrolment.
OS 2.1You have the right to access student support services, including academic assistance, welfare support, and reasonable adjustments for disability.
OS 2.3 / 2.4You have the right to make a complaint or appeal any assessment decision without fear of reprisal. Our process is free, fair, and transparent.
OS 2.7 / 2.8You have the right to apply for Recognition of Prior Learning and have your existing skills and experience assessed against your qualification.
OS 1.6If you have completed equivalent training elsewhere, you have the right to apply for credit transfer and have your prior qualifications recognised.
OS 1.7You have the right to study in a safe, inclusive, and culturally respectful environment free from discrimination, harassment, and bullying.
OS 2.5International students have additional rights under the ESOS Act 2000, including tuition protection, the right to a refund in prescribed circumstances, and access to the TPS.
ESOS Act 2000The following policies govern student services, rights, and protections at Wyatt Education Group. All documents are available for download via the Student Library.
| Document | Code | Purpose |
|---|---|---|
| Complaints and Appeals Policy | WEG-POL-CAP-001 | Formal complaints process for student concerns. |
| Refund Policy | WEG-POL-REF-001 | Student refund entitlements and payment protection. |
| Tuition Protection Service (TPS) | WEG-POL-TPS-001 | ESOS Act tuition protection obligations and student rights. |
| Critical Incident Policy | WEG-POL-CRI-001 | Detailed critical incident response procedure. |
| Assessment Policy | WEG-POL-ASS-001 | Reasonable adjustment in assessment. |
| Privacy Policy | WEG-POL-PRV-001 | Handling of student personal information. |
Wyatt Education Group acknowledges the Traditional Owners and Custodians of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past, present and emerging.
Course Fees (CRICOS Register) — Bursary available on all courses
📋 For all migration, visa, and PR pathway enquiries please consult a registered migration agent (MARA). Wyatt Education Group does not provide migration advice. Find a MARA Agent →
Wyatt Education Group has a Critical Incident Policy in place to respond to traumatic events affecting students or staff — including serious illness, accidents, assault, or unexpected death. In a critical incident, contact Kavitha Sai Reddy immediately.
📞 +61 477 627 677National Code 2018 Standard 6 · ASQA Standard 4.3
International students must comply with student visa conditions including Condition 8202 (course progress and attendance) and Condition 8501 (health insurance — OSHC). Wyatt Education Group monitors compliance and will provide support if you are at risk.
homeaffairs.gov.au →Migration Regulations 1994 Schedule 8 · Visa Conditions 8202, 8501